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Pool leak resolved in under an hour

The most amazing and honest service ever! We had a mystery leak with our pool that we couldn’t find. Michelle was awesome at guiding us when we tried to solve the issue ourselves, and when we weren’t able to, she was kind enough to accommodate us with a quick service appointment.

Shawn and Mike were fantastic and had the issue resolved in under an hour. Super friendly, super professional and very reasonable. Can’t say enough good things. Thank you so much!

Cheryl Granberg

Knowledge, dependable, dedicated and outstanding

Knowledge, dependable, dedicated and outstanding customer service. A super reliable, friendly family-owned business.

Lou Rispolie

Great quality products at fair

Great quality products at fair prices, very knowledgeable staff (to solve your problems), dedicated, friendly and family-owned & operated, wouldn’t go anywhere else!

Sherry Webster

I wouldn’t go anywhere else in the Durham region

I have been dealing with colonial since 2011. I wouldn’t go anywhere else in the Durham region.

~ Bob Dearborn

Very patient with customers

Very good and friendly staff. Very patient with customers. I highly recommend them.

~ Kevin Cato

Provides excellent pool service, well stocked for parts

Provides excellent pool service, well stocked for parts. Well worth visiting

~ Louis Gorgey

Had what we needed @ better price than elsewhere

Had what we needed @ better price than elsewhere. Very courteous service!

~ p wills

Great, honest service

We get all of our pool chemicals and supplies here. They have also done repairs, installed a winter cover, a new liner for us, and they open and close our pool. They do it all!

I also recommend them to my clients purchasing a home with a pool for checking it out, and for learning how to care for their new pool. Great, honest service.

~ Whitney Collins-Wilson

I highly recommend this place!

First time visiting, went extremely smooth. As a contractor, there’s nothing worst then not having the right parts during an install/service.

Spoke with Michelle whom is very knowledgeable help us get sorted out at 5:00pm where most places are closed or ready call it quits.

Would highly recommend this place!

 

~ Blue Leaf Home Service

Fantastic Service and great staff!!!

Fantastic Service and great staff!!!

~ Yash J

Best pool store in Durham. Way to go Michelle.

Best pool store in Durham. Way to go Michelle.

~ Christopher Minns

Didn’t sell me stuff I didn’t need

Very helpful and knowledgeable staff. Didn’t sell me stuff I didn’t need.

~ Jae Wright

Amazing bunch of ppl to work with

Worked with them years ago and they are an amazing bunch of ppl to work with

~ ian Lothian

Customer service is amazing

Michelle was wonderful to work with and answered all my questions.

It is a busy time in the season but their customer service is still amazing.

~ edyta d

Always get the advice and products I need

Very helpful staff and great service.  Always get the advice and products I need.

Extremely knowledgeable and friendly.

~ Craig Bell

Helped us not feel so lost as new pool owners

They have consistently helped us process water samples, gather the required chemicals, label instructions clearly, and answer any questions we have about equipment etc.
They have provided reliable, friendly service helping us not feel so lost as new pool owners.
~ Kelly Unwin

She made my shopping experience wonderful

I called Colonial Pools today on more then one occasion asking for service regarding my hot tub. I had the pleasure of speaking to Dawn.

Dawn was patient, courteous and very easy to talk too, she made my shopping experience wonderful.

~ may powis

I only go to Colonial now

I went to a pool store in Pickering, that told me I needed over $400 worth of chemicals after testing my water.

I went to Colonial …and they tested my water….and said the water was great.  No chemicals needed.  That was 2 years ago.  I only go to Colonial now.

Friendly staff….that doesn’t try and sell you things you don’t need.

Great pool store.

~ MT

I always get their opening & closing special & the guys do a great job

Have dealt with this company for 10 years now. Extremely knowledgeable & friendly staff.

I didn’t know a thing about pools but Michelle has been very patient & has greatly assisted me with all questions & concerns.

I always get their opening & closing special & the guys do a great job.

Many thanks guys for all your help over the years.

~ Susan Simpson

Never felt over sold

I have used many pool companies over the last 10 years, none compare to the level of service and knowledge of pools than Colonial pools.

They have done all repairs to our pool including new pool liner, all new equipment and 2 leaks.

Michelle has always been more than patient and incredibly helpful, I have never felt as though I have been ripped off or oversold.

Many thanks for your help over the years.

~ Kevin Gaskin

A great customer experience

Fantastic staff, great service. Look no further.

Michelle and team took the time to assist me with my first pool year.

A lot to learn, she was patient in explaining what chemicals were needed and personally phoned me to followup.

A great customer experience overall.

Give them a call.

~ Julius Grimaldi

They never try to sell product you don’t need

My name is Lisa S. and I came to Colonial Pools by way of an insurance claim.  From the very first meeting things went extremely smooth.  I could not have been happier or more relieved.

Mike and his team are very knowledgeable and flexible.  They helped me fix a problem with honesty, which is hard to find, which is one of the many reasons I liked them so much that I decided to stay with them and have had no problems since.

They aim to please and customer service represents that in all aspects.  I love the fact that they never try to sell product that you don’t need and any and all questions are answered.

The staff are amazing and it’s always a pleasure to walk into the store.  Kudos to you guys and thanks!

~ Lisa S.

Tried Generic Products – Came Back To Colonial Pools

My name is Peter Crowley and I have been a customer/client of Colonial Pools since 2002. Over the years, as I have come to know Mike Mackay (owner) and Michelle (Manager), I have come to rely on Colonial for my pool openings, closings, all repairs and replacement of any equipment, as well as liner replacement.

They service ALL my pool needs. All the products, liners, heaters, pumps etc. sold by Colonial especially the BioGuard line of pool chemical are of the highest quality. Only once did I try some generic pool products from a big chain store and after experiencing the results came right back to Colonial.

I trust Mike and his advice, as well as the staff at Colonial to take care of my pool.

~ Peter Crowley

Colonial has made owning the pool almost effortless

During a recent landscape project, we decided to include a complete pool make over.

Our landscaper suggested Colonial Pools and it proved to be a good choice.

Mike and his crew gave great suggestions, service, price and completed the project exactly when they said they would.

Michelle keeps the pool water sparkling with the monthly tests, advice and supply of the right pool maintenance chemicals.

Colonial has made owning the pool almost effortless.

~ Steve Gibson

They take pride in their work

What can we say, 3 liners in 15 years with Colonial Pools and I would like to tell you that once again we are more than happy with our new pool liner!!!

Your staff have always been on time and efficient and like to make sure we are happy with the results.

We can tell that the people that work there take pride in their work.

We won’t be moving again any time soon, so no more liners for now. We plan to just see you for the water testing and chemicals.

~ Chris and Cathy Smith

They have installed walk-in steps, new liners and a new pool heater

I’m pleased to be able to write this letter of recommendation for Mike and his team at Colonial Pools. They have taken care of my pool for the past 10 years and I am truly pleased with the results. They handle the opening and closing of our pool every year and over the years have installed walk-in steps, new liners and a new pool heater.

Michelle and the in-store staff are very knowledgeable, friendly and a pleasure to deal with. The store is stocked with everything you need along with extra interesting and unique items that you just have to have.

I would highly recommend Mike, Michelle and the staff at Colonial Pools for all your Pool, Hot-Tub, BBQ and Billiard needs.

~ Robin Moore

Friendly and knowledgeable! They had my item!

Friendly and knowledgeable! If you’re going during Covid19 make sure your card has tap, not sure if they do cash. But they had my item!

~ Jill Lumsden
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